We increase public uptake of targeted appointments (such as screening, immunisations and annual reviews) through the use of accessible digital communications and smart automation.
We’ve made it our business to understand what it takes to achieve high uptake of public and preventive healthcare programmes. We help organisations from across the primary care system to efficiently deliver high quality care.
Our aim is (one day soon) to be the comprehensive call and recall solution. Here are the targets that we can help you hit.
We understand that setting up a new system in Practices can be difficult, so we have made it easy to get started, and once you’re set up, we do the rest!
Speak to one of our team to get started. You’ll need to sign a data processing agreement that allows us to establish an integration into the patient administration system and a service agreement that gives us the legal go-ahead to start working with you.
We only see the slots that you make available to us. Simply, “tag” slots in your clinic template to let our system know where to book patients in. This means you’ll never get patients booked in the wrong slot types.
You have full control over who appthealth invites. When you want us to begin the invitation process, you’ll need to upload a list of patients that are eligible for a target to our secure management portal which is accessible through any internet browser.
We know the delivery of primary care is busy, but rest assured that appthealth is looking after this. We’ll even tell you which patients we haven’t been able to reach, so you can focus your time on getting this smaller group of patients booked in.
Speak to one of our team to get started .You’ll need to sign a data processing agreement that allows us to establish an integration into the patient administration system and a service agreement that gives us the legal go-ahead to start working with you
We only see the slots that you make available to us. Simply, “tag” slots in your clinic template to let our system know where to book patients in. This means you’ll never get patients booked in the wrong slot types.
You have full control over who appthealth invites. When you want us to begin the invitation process, you’ll need to upload a list of patients that are eligible for a target to our secure management portal which is accessible through any internet browser.
We know the delivery of primary care is busy, but rest assured that appthealth is looking after this. We’ll even tell you which patients we haven’t been able to reach, so you can focus your time on getting this smaller group of patients booked in.
We are constantly adding new features that make call and recall better. Here is what we have so far:
We maximise patient access, so that everyone is aware of the appointments they're eligible for.
You identify eligible patients to us and we make sure that patients book themselves in to the right appointment types.
We automate time-consuming and repetitive tasks so you can focus on the more important things.
We test all our messaging, to make sure it is understandable and effective.
The service has been wonderful in increasing uptake of the NHS Health Checks, reducing the admin time around it and providing a better, more convenient service to our patients.
Appt saved me and the reception team a lot of time. It was so useful to not have to worry about getting patients in to meet QOF & immunisation targets.
Appt has become an important way for us to engage patients in screening programmes. We've started to see patients at health check's that we've never seen before.
Yes. We use NHS Digital’s APIs, which allow appthealth’s system to securely speak to your PAS. Our integration can read patient demographics, contact details and identify the appointment slots that you make available to us. This allows us to book patients directly into the slot that they choose.
You have full control over which patients appthealth invites by simply uploading a patient list to our management portal. This is the same list that you create when you run a search for eligible patients in your PAS, exported to excel and saved as a .csv file. This way we know which patients to invite.
No. You tell us which appointments are suitable for each target by changing the slot properties in your clinic template. This means that we can only see the appointments that you share with us. This is good news for two reasons. Firstly, it means patients can only be booked into the right slots. Secondly, it means that you only have to update your clinic template once. Plus, every time you add more clinics, appthealth will have more appointment availability.
We understand that some patients might not be reachable by appthealth, because they don’t have a mobile phone, because their phone number fails when we try it or because they don’t want to be contacted by SMS. Any patient who falls into one of these categories will be put together on a list for you to contact manually. This means that no-one falls through the cracks and that practice staff time is spent where it is most needed.
We’ve collected summary data while building and (extensively) testing our service. We expect to reach over 80% of the patient list you upload (with some people not having a mobile phone number registered or it fails when we try to contact them) and to book in over 60% of the people we reach. This means we can realistically expect to book 50% of your eligible patient list in. We will make sure you know who we don’t book in, so that you can focus your time reaching the people that appthealth can’t.
We know we won’t reach everyone (we expect to book in over 50% of your patient list, automatically). So, we make it easy for your practice team to focus your efforts on the people that we don’t reach. We routinely give you a list of patients who appthealth can’t reach (because their phone number is missing or incorrect) so your practice team can focus your time and attention where it is most valuable.
Getting started is quick and easy. Just click the get started button (at the top of every page) and book a meeting with a friendly human in the appthealth team. We will ask you to sign a data processing agreement and a service agreement (these are necessary as they give us the legal basis to process the data necessary to providng our service) and we will send you the instructions to set up your appthealth user account using your NHS email address. That’s it! It really doesn’t take long and our friendly team will help you along the way.
Absolutely! We make it as easy as possible to yourself up, but there is always a friendly human available at the end of our live chat or email if you need any help. Click get in touch and book a call or send a message – we’d be happy to help. Even better, all our support is free and there are no up-front costs to getting set up.
If at any point something goes wrong you can contact our friendly human support team at mailto:support@appt-health.co.uk. We monitor this email inbox 9am-5pm, Monday to Friday (at a minimum) and we promise to get back to you as quickly as possible.
Yes! We have designed the appthealth service to be as flexible as possible. Thanks to our outcomes-based pricing, if you ever think that you are not getting enough value from the service, you can simply stop using it and you will no longer be charged.
Schedule a free demo with us here
