By law, you have a number of rights (subject to certain conditions) when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.
In relation to personal information we process for the purposes of providing services to you on behalf of your healthcare provider, you will need to contact your relevant healthcare provider to exercise or enquire about these rights. For personal information you have provided on www.appt-health.co.uk and through other means such as a survey or assessment. you can contact us using the details in the ‘Contact us’ section below to exercise any of these rights (as applicable) or to find out more about the information we hold on you as a Data Controller**:**
The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other services we have which we think will be of interest to you or being contacted with varying potential opportunities).
The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
The right of access
The right to rectification
You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by writing us on the email address below.
The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information that we hold by writing to us on the email address below.
The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future.
The right to data portability
You have rights to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator.
The right to withdraw consent
If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your information at any time by contacting us using the contact details below.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for baseless or excessive/repeated requests, or further copies of the same information. Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We will respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.